You may return most new, unopened items within 15 days of delivery for a full refund. We'll will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), however if the item is being returned based on preference the buyer is responsible for all shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items can be exchanged for a different product(s) equaling the same value. Customers are required to pay for for shipping costs on exchanges. To start an exchange please reach out to us via the 'contact us' tab.